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Spam filters are
a likely cause of emails from BandTrax not reaching your inbox. Spam
filters are used by mail providers and Internet Service Providers (ISPs)
to reduce the spam that you receive. BandTrax fully supports the fight
against spam. However, sometimes legitimate emails like BandTrax Orders
may be mistakenly flagged as spam.
Most email providers and ISPs allow you to set up a "trusted senders list"
- a list of email addresses that you do want to receive email from. Any
email that comes from an address on the trusted sender list is
automatically delivered to your inbox, and is ignored by spam filters.
Sometimes your address book/contact list is used by your email provider as
a trusted senders list.
For Windows Live/Hotmail users
You will need to add bandtrax@bandtrax.com.au, orders@midi247.com and
sendmail@paypal.com to your "Safe List". To do this, follow these steps:
Sign in to your Windows Live/Hotmail account;
Click on the Options link in the upper right hand corner of the page;
Under the heading Junk e-mail, click on the Safe and blocked senders link;
Click the Safe senders link;
Copy and paste bandtrax@bandtrax.com.au, orders@midi247.com and sendmail@paypal.com
into the spaces provided;
Click on Add to list >>.
For Yahoo users
You will need to instruct Yahoo to place all email sent by bandtrax@bandtrax.com.au,
orders@midi247.com and sendmail@paypal.com into your Yahoo Inbox. To do
this, follow these steps:
Sign in to your Yahoo email account;
Click on Options in the upper right hand corner of the page;
Under the Management heading click on Filters;
Click Add;
In Filter Name type BandTrax Orders;
Next to From header: make sure that contains is selected in the drop-down
menu;
On the same line, next to From header: contains copy and paste
orders@midi247.com into the space;
Down lower, where it says Move the message to: select Inbox;
Click on Add Filter;
You should also add bandtrax@bandtrax.com.au and sendmail@paypal.com to
your address book.
For Gmail users
You will need to add BandTrax to your Gmail contacts. To do this, follow
these steps:
Sign in to your Gmail account;
Click on Contacts along the left side of any page;
Click the New Contact button in the top-left corner of the Contact
Manager;
In the Email field, type orders@midi247.com;
Click Save to add BandTrax to your contacts list.
You should also add bandtrax@bandtrax.com.au and sendmail@paypal.com to
your contacts list.
For other email programs and providers, you should consult the help
provided to determine how to ensure mail from a particular address is
always delivered to your inbox. Usually this will involve adding the email
address to your address book/contact list or to your safe list.
You should add orders@midi247.com, bandtrax@bandtrax.com.au and sendmail@paypal.com
If spam is being filtered by your Internet Service Provider, you should
contact them to ask about adding BandTrax to a trusted senders list.
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